SHIPPING IN INDIA

We ship in India Only. Register with us to receive updates on shipping, promotions,coupons, offers and other related information.

DELIVERY METHOD

Orders within India are shipped and delivered within 10 business days (9am-5pm, Monday to Saturday). Delivery time may exceed depending on the locations.

SHIPPING CHARGES

For Local Customers: The prices on the website are devoid of GST and shipping amount. The GST  will be already added to the products and the shipping charges apply on products below 1000 rs. The shipping costs may vary depending on the location and shipping services to that location.

IMPORTANT SHIPPING INFORMATION

Order cut-off times

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 7-10 working days with the exception of Indian public holidays where it may take up to 14 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

Redirect orders

We are unable to redirect orders once the products have been dispatched. All orders require a signature and proof of ID upon receipt of order.

Shipping to multiple addresses

Currently each product can be shipped only to a single destination address. If you wish to ship the products to different addresses, you will need to place separate orders.

Delivery time

We make our best efforts to deliver each item in your order within 10 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer to ship the order as we may have to produce/procure it. If over 10 days In the unlikely event that we are not able to deliver your complete order within 10 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

Packaging is tampered

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk +91-9880302221 or email us at info@mathajihardwareonline.in, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest. If however, after taking receipt of the delivery if you observe packaging is tampered or damaged, we will be unable to replace the same.

Signature and proof of id

All shipments require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo ID proofs handy for receiving the delivery.

  • Pan card
  • Driving License
  • Passport
  • Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then the same person will have to sign as well as give their photo ID as evidence of delivery.