RETURNS & EXCHANGE
We do not provide reverse pickup service. You will have to pack the parcel and send it to us. Before you return our product, please take a moment to understand how our products are made. All our products go through quality control before shipping. Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product or there is a manufacturing defect. In any such cases you may return the product by packing it properly using a bubble wrap so that there is no further damage to the product in transit.
Replacements or refunds will be done in the following case:
In case of domestic delivery
- Manufacturing defect.
- Packages lost in transit.
- Wrong item has been shipped to you.
Steps to making a return for domestic clients
- Please inform us within 24hrs of the delivery of product to you. You must email firstname.lastname@example.org to notify us.
- Before you send us back the damaged/incorrect product to us, you are required to send us a photograph of the product, then, it is up to the discretion of the Mathaji Hardware QC team to decide whether product is approved for return.
- Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you. You need to pack the parcel properly using bubble wrap with the invoice and other collaterals.
- On receiving the product, if we find that the product is in a different condition than it was sent in, including but not limited to damage, we maintain the right to refusal of exchange or refund.
- Once our QC teams authorises the return, Mathaji Hardware will replace the items free of charge. If another similar product is unavailable then only Mathaji Hardware will refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the products. Refunds will only be made after we have received the shipment.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by our courier agencies you will be given partial refund for the order that you have placed with us (you will have to bear the shipping costs).
- If the package is refused by recipient, partial refund will be given (you will have to bear the shipping costs).
- Sizing issues. (If size guidance available in Product, please review our size guides carefully before making your purchase)
- Products returned in a used or damaged condition.
- If the products is not faulty or damaged.
CANCELLATION BY MATHAJI HARDWARE
There may be certain orders that we are unable to accept. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled includes limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit department. We may also require additional information or verifications before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled and you have already made the payment, the amount will be reverted back in your card account.